Payments guides and articles

15 articles from eSMS Africa about payments. Newest first.

• OTP and Payment Receipt SMS for Ugandan Fintechs on MTN and Airtel The rules behind OTP and receipt SMS in Uganda, from the NPS Act 2020 to UMRA's digital lending guidelines, with templates and tips for delivery on MTN and Airtel. Developers· 9 min read
• Download a payment receipt Every successful payment has a printable receipt you can save as a PDF. Help· 1 min read
• What to do if a payment fails Why a payment might fail and how to fix it quickly. Help· 1 min read
• Changing or cancelling your plan Upgrade, downgrade, renew or cancel a Mail or Links plan, paid by mobile money, Mukuru or crypto. Help· 1 min read
• Requesting an SMS Top-up How to add more SMS to a bind when your balance runs low. Help· 1 min read
• Are payments secure? Yes. Mobile money is paid on a secure hosted checkout, Mukuru in the Mukuru app or at an agent, and crypto on-chain. We never see your PIN. Help· 1 min read
• How does enterprise billing work? Enterprise customers can arrange monthly invoicing, committed-use discounts and dedicated support. Contact sales@esmsafrica.io. Help· 1 min read
• Will I get low-balance alerts? Yes. Set a low-balance alert and you are notified in the app and by email when your balance runs low, so you can top up before it affects delivery. Help· 1 min read
• Do you offer refunds? Unused balance and billing questions are handled case by case - contact support@esmsafrica.io. Note that successfully submitted messages are billed even if the handset is unreachab Help· 1 min read
• Where do I find invoices and receipts? Invoices and transaction history are available in Billing in your dashboard, where you can download receipts for accounting. Help· 1 min read
• Can I set up auto top-up? Not at the moment. Automatic top-up is not currently available, so top up manually by mobile money, Mukuru or crypto and set a low-balance alert. Help· 1 min read
• Do credits expire? No. Your credits never expire - you only pay for what you send, with no monthly minimums. Help· 1 min read
• What currency am I billed in? You're billed in your account's currency, and route prices are shown per country. You can see live per-country pricing on the pricing page. Help· 1 min read
• What payment methods are supported? Mobile money in Uganda, Rwanda, Kenya, Tanzania and Zambia, Mukuru in the countries it serves, and crypto (USDT or USDC) everywhere. Help· 2 min read
• How do I add credit to my account? Go to Billing → Top up and pay in your local currency. Your balance updates instantly and is charged per segment as you send. Help· 1 min read