If a subscription renewal fails, we email you and mark the subscription past due. Common reasons:
- Insufficient funds or a daily card limit
- The card expired or was blocked for online/international payments
- Your bank declined the recurring charge
Fix it
Go to the Billing page and subscribe again with a working card — this updates your saved payment method and reactivates the plan. If it keeps failing, contact your bank to allow the charge, or reach us at support@esmsafrica.io.