Billing guides and articles

12 articles from eSMS Africa about billing. Newest first.

• Automatic top-up: not currently available Automatic top-up is not currently available. Top up manually by mobile money, Mukuru or crypto, and turn on low-balance alerts. Help· 1 min read
• Download a payment receipt Every successful payment has a printable receipt you can save as a PDF. Help· 1 min read
• What to do if a payment fails Why a payment might fail and how to fix it quickly. Help· 1 min read
• Changing or cancelling your plan Upgrade, downgrade, renew or cancel a Mail or Links plan, paid by mobile money, Mukuru or crypto. Help· 1 min read
• How billing works at eSMS Africa Plans, wallets and payments across eSMS products, paid by mobile money, Mukuru or crypto. Help· 1 min read
• Plans, limits and billing How eSMS Links plans, monthly limits and billing work. Help· 1 min read
• SMS Pricing in Africa - How Billing Works How eSMS Africa prices SMS per country and how your balance is charged. Help· 1 min read
• How does SMS pricing work? You pay per SMS segment, in your account currency, with volume discounts for Business and Enterprise tiers. There are no setup fees and no monthly minimums. Help· 1 min read
• Do you offer refunds? Unused balance and billing questions are handled case by case - contact support@esmsafrica.io. Note that successfully submitted messages are billed even if the handset is unreachab Help· 1 min read
• Can I set up auto top-up? Not at the moment. Automatic top-up is not currently available, so top up manually by mobile money, Mukuru or crypto and set a low-balance alert. Help· 1 min read
• What currency am I billed in? You're billed in your account's currency, and route prices are shown per country. You can see live per-country pricing on the pricing page. Help· 1 min read
• How does SMS pricing work? Understand per-segment pricing, currencies, and volume tiers. Help· 1 min read