AI + human support built for African businesses.
A live-chat widget your customers love and an agent console your team runs from a phone. An AI assistant answers instantly around the clock; a human steps in the moment it matters. The premium alternative to Tidio and Intercom, made for this market.
Demo widget - add live chat to your own site.
A live chat your customers actually enjoy using
Drop one snippet on your site and an AI assistant - grounded in your help content - starts answering instantly, 24/7. Premium, real-time, and beautiful on every phone.
AI that actually knows your business
Grounded in your own help content, the assistant answers instantly and accurately - 24/7, in the customer's own words, not canned menus.
Reply-to & reactions
Threaded reply-to keeps context clear, and emoji reactions let people acknowledge a message without typing - the chat feels alive, not robotic.
Read & delivered receipts
Real-time delivered and read ticks tell customers their message landed and is being handled - the reassurance they expect from modern chat.
File attachments
Customers send screenshots, receipts and documents right in the conversation, so agents get what they need without a single back-and-forth.
Proactive greetings
Trigger a warm, timed greeting on the pages that matter - checkout, pricing, support - and start conversations before customers bounce.
Dark mode & every site
A polished light and dark theme that respects the visitor's system, embeddable across all of your websites and apps from one place.
Your team, running support from their pocket
console.esmsafrica.io is an iOS-first web app where human agents pick up where the AI leaves off. A shared queue, tickets, Customer 360 and instant push notifications - so no message waits, wherever your team is.
- Instant push notifications the second a customer replies
- Tickets with priority, notes and a clear resolution trail
- AI copilot drafts the reply; the agent just approves and sends
Shared queue
Every conversation lands in one team inbox - claim it, assign it, or let AI clear the routine ones. Nothing slips through the cracks.
Customer 360
See who you're talking to at a glance - contact details, past conversations and context - so replies are personal from the first word.
Global search
Find any conversation, customer or message across the whole workspace in seconds - your entire support history, instantly searchable.
AI copilot
Suggested replies drafted in your tone and one-tap conversation summaries mean agents move faster and never lose the thread.
Team workload & @mentions
Balance load across agents, loop a teammate in with an @mention, and hand off cleanly - collaboration built into every conversation.
Canned replies & rich buttons
Fire saved responses in a keystroke and send interactive buttons that let customers pick, confirm or act right inside the chat.
AI handles the routine. A human handles the rest.
One conversation, one thread - the customer never notices the handoff. They just get an answer, fast.
AI answers instantly
The assistant greets the customer and resolves routine questions on the spot - grounded in your help content, day or night.
It knows when to escalate
On anything sensitive, complex or unresolved, the chat is routed into the shared queue and your team is pushed a notification.
A human steps in
An agent picks it up with full context and an AI-drafted reply - resolving it personally, from their phone if they're on the move.
Give every customer an instant, human answer.
Add the widget to your site, hand your team the console, and let AI carry the load. Premium AI + human support, priced and built for African businesses.