General FAQs guides and articles

10 articles from eSMS Africa about general FAQs. Newest first.

• What uptime do you offer? Our platform targets 99.9% monthly uptime. We monitor it around the clock, and if a destination route degrades, traffic can move to another route. Current status and past incidents are on the status page. Help· 1 min read
• How do I contact support? Email support@esmsafrica.io or use the contact page. Enterprise customers get a dedicated account manager and priority support. Help· 1 min read
• Is there a free trial or test mode? Yes - create an account and use a test API key (prefixed esms_test_) to integrate without sending live messages. When you're ready, switch to a live key and top up your balance. Help· 1 min read
• What is A2P SMS? A2P (Application-to-Person) SMS is a message sent from a business application to a consumer - OTPs, alerts, notifications and campaigns. It's distinct from P2P (person-to-person) t Help· 1 min read
• Do you support Unicode and emoji? Yes. We support GSM-7 (standard Latin), UCS-2/UTF-16 for Unicode (Arabic, French accents, emoji, etc.) and binary payloads. Unicode messages are billed at 70 characters per segment Help· 1 min read
• Is my data secure? Yes. Web, dashboard and API traffic uses HTTPS (TLS 1.2 or 1.3), SMPP binds accept connections only from the IP addresses on your allowlist, and API keys are scoped and revocable. Staff access follows least privilege and is logged, and we never expose your keys. Help· 1 min read
• How fast is SMS delivery? On direct routes, median end-to-end delivery is typically 2-5 seconds, with 98-99%+ success rates for A2P and OTP traffic. Delivery speed depends on the destination network and mes Help· 1 min read
• What services does eSMS Africa offer? We offer bulk SMS, OTP and 2FA verification, transactional and promotional messaging, a REST SMS API with official SDKs, SMPP 3.4 connectivity, sender ID registration, delivery rep Help· 1 min read
• Which countries does eSMS Africa cover? We provide SMS connectivity across 50+ African countries, including Kenya, Nigeria, Uganda, Tanzania, Ghana, South Africa, Egypt, Morocco, DR Congo and many more. A single integrat Help· 1 min read
• What is eSMS Africa? eSMS Africa is a Pan-African messaging infrastructure provider. We deliver bulk SMS, OTP/verification messaging, transactional alerts, an SMS API, and SMPP connectivity across 50+ Help· 1 min read