Customers expect instant answers. eSMS Chat adds a chat widget to your site where an AI assistant handles common questions and hands off to a human agent when needed.
AI first, human when it matters
The AI answers routine questions 24/7 - pricing, delivery, how-to. When a conversation needs a person, it routes to an available agent with full context.
One widget, every product
Because it is part of eSMS Africa, the same widget can help customers with SMS, email, links and verification questions in one place.
Measure and improve
See resolution rates, common questions and where the AI hands off, so you can improve both the bot and your docs.
Get started
Add chat to your site: create an account and enable eSMS Chat.